Contact the Fair Payout Casinos Canada team

The editorial focus here is payout fairness — specifically, whether the casinos we list pay out at the rates their game configurations imply and whether those configurations reflect the best available build for each title. Questions about our payout assessment methodology, the data sources we consult, or discrepancies you have noticed between advertised and observed payout behaviour are welcome at our editorial address.

If you play regularly at a casino not yet included in our coverage and believe its payout record merits a review, write to us with the specifics: which regulator oversees it, which software providers supply its games, and any publicly available payout audit data you can point us toward. We prioritise coverage requests that come with verifiable evidence rather than general endorsements.

Disputes over specific payouts — individual game results, withdrawal amounts, or bonus conversion rules — are outside what this editorial team can address. We do not have access to casino game logs, account transaction records, or internal audit data. Those questions belong with the casino's player support team and, if unresolved, with the relevant gaming regulator. Sending payout disputes to this editorial address will not produce a faster resolution.

For questions about the personal information this publication holds about you, write to our editorial address and we will handle the request in line with applicable Canadian privacy law.

Email [email protected].

See also the Fair Payout Casinos Canada Privacy Policy and Terms.